Privacy Policy
Company Information
Company Name: THEBRANDSOLUTION LTD
Company Number: 17080597
Registered Office Address:
71–75 Shelton Street
Covent Garden
London, United Kingdom
WC2H 9JQ
Business Activity:
74100 – Specialised design activities
Contact Email: support@portraitvibe.online
Website: portraitvibe.online
This Privacy Policy describes how PortraitVibe.online (operated by THEBRANDSOLUTION LTD) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
1. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
Order Information: We collect your name, billing address, shipping address, payment information (processed via secure third-party gateways), and email address.
Uploaded Content: We collect the personal photos you upload for the purpose of creating your custom artwork.
2. How We Use Your Personal Information
We use your personal information to provide our services to you, which includes:
Designing and printing your custom canvas portraits.
Sending digital previews for your approval within 48 hours.
Processing payments and arranging for shipping (5–10 business days).
Communicating with you regarding your order.
3. Image Security & Retention
Your privacy is our priority.
No Third-Party Sharing: We do not sell or share your personal photos with any third-party marketing agencies.
Production Partners: Photos are only shared with our trusted printing partners for the sole purpose of manufacturing your specific order.
Deletion: We retain your photos only as long as necessary to ensure the order is completed to your satisfaction and to handle any potential replacement requests.
4. Cookies
We use cookies to enhance your shopping experience, remember your cart items, and analyze website traffic. You can choose to disable cookies through your browser settings, though it may affect the functionality of the store.
5. Third-Party Services
We use third-party service providers to help us provide our services (e.g., payment processors like Stripe/PayPal and shipping carriers). These providers have their own privacy policies regarding how they handle your data.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at the email below.
7. Contact Us
For more information about our privacy practices, or if you have questions, please contact us by e-mail at:
Email: support@portraitvibe.online
Business Name: THEBRANDSOLUTION LTD